This role is remote for applicants based in the European Union, with the United Kingdom, Germany, Ireland and Spain also listed on the official posting.
A new software tool only pays off if the customer actually switches to it. Ashby, the recruiting platform, is hiring a manager to make sure its European customers get up and running quickly and with confidence.
About Ashby
Ashby makes applicant tracking and recruiting software. The role sits in its Professional Services team within the Customer Success organisation and reports to the EMEA Manager of Implementations.
About the Role
- Lead an EMEA team of Implementation Specialists who work with mid-market (High Touch) customers
- Oversee delivery of onboarding projects and keep milestones on track
- Help scope and plan work for prospective customers
- Adapt implementation approaches to regional needs without losing quality
- Work with Customer Success, Sales, Product, Engineering and Operations
- Travel up to 10% for strategic customer engagements
About You
- Extensive experience managing implementation and onboarding projects
- Experience building and coaching high-performing teams
- Comfort with complex enterprise customers and change management at scale
- A solid grasp of a complex software product, ideally Ashby
- A data-driven approach and a customer-first mindset
What Ashby Offers
The posting lists pay of EUR 108,750 to EUR 142,375 (several ranges apply by location) and equity. You should be comfortable with a remote-first team and with managing others, as the role is not an individual contributor job.
If you enjoy coaching teams and delighting customers, apply on Ashby's official careers page: Apply for the Ashby Manager of Implementations role