ModSquad is Hiring Nigerian Gamers for Remote Support

The role for this listing is ModSquad remote gaming support, and it targets people with real customer service experience and a genuine interest in gaming.

About ModSquad

ModSquad has been running customer experience operations for global brands since 2007. The company supports clients in over 90 countries and handles customer operations in more than 50 languages. Brands including Spotify, VSCO, Vimeo, and Tourism Ireland trust the company with their customer-facing work. The specific gaming client in this role is not disclosed publicly.

ModSquad operates a fully remote contractor model. Staff work from their own locations, using their own equipment, under the client's schedule.

What the Role Involves

You will handle player queries through live chat and support tickets for a major gaming brand. High-volume experience is a hard requirement; the pace is fast, and the expectation is consistent quality under pressure.

Daily responsibilities include:

• Responding to player queries through chat and ticket platforms
• Resolving problems independently before escalating where necessary
• Following ModSquad's internal escalation policy on complex cases
• Maintaining professional, solution-focused communication throughout each shift

Work hours are 10:30 AM to 2:00 PM Pacific Standard Time, which converts to 6:30 PM to 10:00 PM West Africa Time for Nigerian workers.

Weekly commitment is 20 hours, with weekend availability required; at least 7 hours must fall on Saturday and Sunday. The initial engagement runs for 90 days.

See Also: Remote GCP Platform Engineer: ₦500K–₦1M/Month, Nigeria

What They Are Looking For

Must Have:

• Minimum typing speed of 40 words per minute
• Strong written English grammar, clarity, and composure under volume
• Experience in high-volume customer service environments
• Familiarity with company escalation processes
• Willingness to install ModSquad's security software and enable two-factor authentication
• Windows 11 laptop or desktop with at least 8 GB RAM
• Reliable internet connection
• Noise-cancelling headset and a quiet, dedicated workspace

Nice to Have:

• Experience in gaming, understanding player frustration from the inside
• Web-based research experience
• Ability to adapt quickly when processes change mid-project

Salary and Pay

Part-time contractor support roles targeting international markets in this category typically pay between $4 and $8 per hour USD, depending on client and complexity level. At 20 hours per week, that range estimates to roughly $320 to $640 per month, depending on the hourly rate. Confirm the exact rate before accepting any offer and get it in writing.

Is This Open to Nigerians?

Yes, explicitly. The role requires no relocation and no in-office presence.

The evening hours, 6:30 PM to 10:00 PM WAT, make this one of the more practical international contracts available to Nigerians who cannot commit to daytime-only roles.

Enjoying these job posts? Subscribe to GizPulse. the best remote opportunities, tech guides, and career moves every Sunday. Free.

How to Apply

1. Go directly to the official ModSquad Workday application page using the apply link on this post.
2. Create a Workday account or log in if you already have one
3. Complete your application profile. Customer service experience should be front and centre.
4. Submit your application; no separate cover letter is required, so make your experience entries count

Do not apply through Indeed or any job aggregator. Link directly to ModSquad's official Workday portal only.

Three types of Nigerian applicants fit this role well. First, students and NYSC members with consistent evening availability and a working laptop. Second, remote work beginners who need their first documented international contract on their CV. Third, gamers who genuinely understand player frustration and can resolve it not just acknowledge it.

The 90-day structure is standard for ModSquad's contractor model. Consistent performance often leads to continued engagement, though nothing beyond the initial period is guaranteed in the listing.

See Also: Lemon.io Seeks a Head of Engineering for Its Platform Shift

One tip to stand out: If the application or screening call touches on gaming experience, be specific. Name the titles you play, the platforms you use, and the kinds of player problems you have personally encountered. Generic answers like “I enjoy gaming" get filtered quickly. Specific answers show you understand what the players you will support actually go through.