This role is remote and only open to applicants based in the United States.
Diamond trading has long been slow and closed. Nivoda wants to change that with software, and it needs someone technical to keep its retail customers' product feeds running smoothly.
About Nivoda
Nivoda is a B2B marketplace that connects jewellery retailers with diamond and gemstone suppliers around the world. It processes more than $300 million in yearly transactions and serves everyone from independent jewellers to large retail chains.
About the Role
You will be the technical owner for a territory of SaaS customers that use Nivoda's feeds and Shopify integration. You will:
- Lead technical onboarding and feed integration for new customers
- Monitor feed health and fix problems before they affect trading
- Work with Product Marketing and Sales to find expansion opportunities in existing accounts
- Act as the escalation point between customers, Nivoda's engineers and Account Managers
- Document integration patterns and send structured product feedback to the product team
About You
- Experience in technical account management, solutions engineering or account management, ideally in ecommerce or SaaS
- Comfortable reading feed specs, debugging integrations and working with customer technical teams
- A clear communicator for both engineers and commercial teams
- Organised across many accounts with different levels of complexity
- Native or professional English
What Nivoda Offers
- Remote work with flexible hours
- Unlimited holiday allowance
- Room to grow and learn in a fast growing company
Nivoda does not list a salary for this role on the posting.
Apply for the Technical Account Manager role on Nivoda's careers page