This is a fully remote contract role. ElevenLabs lists Sofia (Bulgaria), Poland, Spanish-speaking Latin America, the Philippines and Canada as the places it is hiring this role from, so check your location on the official posting before you apply.
Every day, thousands of people use AI voices to dub videos, narrate audiobooks and build phone agents. When one of them gets stuck, a support specialist is the person who gets them moving again, and ElevenLabs wants someone who can do that quickly and kindly.
About ElevenLabs
ElevenLabs is an AI research and product company known for human-like AI voice models. It serves millions of users and thousands of businesses, from start-ups to large enterprises, across three platforms: ElevenAgents for voice and chat agents, ElevenCreative for speech, music, image and video, and ElevenAPI for developers.
About the Role
- Resolve customer support tickets quickly, with empathy for the user
- Troubleshoot technical issues and give clear, user-friendly answers
- Write and improve help center articles and documentation
- Pass customer feedback to the wider team so users have a voice inside the company
- Help review user-generated content and the voice library so they meet the platform's guidelines
About You
- 2 to 3 years of experience in a technical customer support team at a SaaS or high-growth technology company
- Experience working in a start-up with international teams in a remote setting
- Experience troubleshooting APIs or browser errors
- A detail-oriented, autonomous mindset
- Genuine interest in AI and technology (existing ElevenLabs users get extra points)
What ElevenLabs Offers
The posting lists an annual learning and development stipend, an annual stipend to meet colleagues in person, a yearly company offsite and a monthly co-working stipend for people far from a main hub. This is a contracting role, and no salary is published.
If you are ready for a support job at the heart of the AI audio boom, apply on ElevenLabs' official careers page: Apply for the ElevenLabs Customer Support Specialist role