This role is remote for applicants based in the Philippines only.
When a storm cancels hundreds of flights, travellers turn to support and support turns to someone who truly knows how tickets, fares and airline rules work. Hopper is hiring a Travel Operations Specialist to be that expert for its customer success teams.
About Hopper
Hopper is a travel platform behind a mobile app that has been downloaded more than 120 million times, plus a business arm called Hopper Technology Solutions (HTS). It pairs a travel agency offering with fintech products such as Cancel for Any Reason and Price Freeze.
About the Role
- Manage and document internal escalations across air, hotel, fulfilment and rapid response channels
- Monitor several queues at once, from automation errors to same-day voids and cancellations
- Interpret travel advisories and process large volumes of schedule changes caused by disruptions
- Talk to airlines, hotel providers, partners and customers by phone, email and chat to resolve escalated problems
- Service complex bookings, including net fares and multi-ticket itineraries
- Draft procedures that stop the same disruption from happening twice
About You
- At least 3 years in a customer-facing or back-of-house airline or travel agency role
- Hands-on skill with Sabre as the main GDS, with working knowledge of Amadeus and Travelport (Apollo)
- A solid grasp of fares, airline contracts, ticketing rules and NDC products
- Strong written and spoken English; French (B2 or higher) is a meaningful asset
- Knowledge of North American geography for routing decisions
- Composure and empathy in difficult conversations
What Hopper Offers
The posting lists employer-paid health insurance for you and up to two dependants, supplemental accident and life cover, unlimited paid time off, an internet allowance, a 13th month salary in December and a travel stipend. No salary figure is published.
If you know your way around a GDS and stay calm when things go wrong, apply on Hopper's official careers page: Apply for the Hopper Travel Operations Specialist role